Support
How can we help?
Email us and we'll get back to you, usually within two working days.
Common questions
How do I play?
Drag a tile onto another to swap them, or tap one and then the other. Tiles with a lock are already in place and don't move. The puzzle is solved when the gradient is whole. You can replay the lessons from Settings, under How to play.
I bought Pro or a pack and it isn't unlocked
Open Settings (the gear on the Today tab) and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple Account that made the purchase. If a purchase is waiting for Ask to Buy approval, it unlocks as soon as it's approved.
How do I get a refund?
Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the purchase.
How do hints work?
You get three free hints every day, and Pro adds five more. Hints you buy are only used once the day's free hints are gone, and they never expire. Using a hint limits that puzzle to two stars.
What is a streak freeze?
Every seventh day of a streak earns a freeze, and you can hold up to two. If you miss a day, a freeze is spent automatically to keep your streak alive.
Sound plays when my phone is on silent
That's by design, so the music works without changing your phone's settings. Turn Music and Sound effects off in Settings, or from the slider icon inside any puzzle.
I find some colours hard to tell apart
Turn on Colour labels in Settings to show each tile's home position, such as B3. Mark correct tiles shows which tiles are already in place.
Will my progress move to a new iPhone?
Purchases restore from the App Store. With iCloud turned on, your daily history and purchased hints come back too. Pack level progress is stored on the device.